Returns & Refund Policy

Last updated: June 2026

1. Overview

EveryDriver operates solely as a booking agent and introduction platform. Deposits and fees paid to EveryDriver are for the provision of booking and introduction services only and do not constitute payment for driving lessons or driving tests. EveryDriver acts as a collection agent on behalf of independent instructors. All prices shown on the platform are inclusive of VAT at the prevailing UK rate.

2. Cooling-Off Period (Statutory Right)

Under the Consumer Contracts Regulations 2013, you have a statutory 14-day cooling-off period from the date of booking during which you may cancel your booking and receive a full refund of any deposit or fees paid. To exercise this right you must notify EveryDriver in writing within 14 days of the booking date by emailing info@everydriver.co.uk, quoting your booking reference. Eligible refunds will be processed within 14 working days to the original payment method.

3. Cancellations After the Cooling-Off Period

After the 14-day cooling-off period has expired, your deposit becomes non-refundable. The deposit is retained as a cancellation and reservation fee to compensate the instructor for holding availability. If you cancel after this period:

• The deposit will not be refunded
• Any balance paid beyond the deposit may be refunded at the instructor's discretion depending on the amount of notice given
• All cancellation requests must be made in writing to info@everydriver.co.uk with your booking reference

4. Instructor-Initiated Cancellations

If your instructor cancels your booked course or becomes unable to deliver lessons through no fault of your own:

• A full refund of all sums paid will be processed within 14 working days to your original payment method
• EveryDriver will endeavour to source a suitable alternative instructor at no additional cost to you
• If no suitable alternative is available within a reasonable timeframe a full refund will be issued

5. Free Re-Test Guarantee

Where a free re-test guarantee is advertised on a course, the following conditions apply:

• The guarantee is only available to pupils who have completed ALL lessons included in their booked course before sitting their first practical test attempt
• The instructor must confirm in writing that the full course has been completed
• The guarantee covers the DVSA practical test re-sit fee only (currently £62 weekday / £75 weekend) — it does not include additional driving lessons
• The free re-test must be claimed within 6 months of the failed first test attempt
• Only one free re-test is available per course booking
• The guarantee is not available where the pupil sat the test without completing the full course or where the test was forfeited
• To claim email info@everydriver.co.uk with your booking reference and official DVSA test result

6. Driving Tests & Pupil Responsibilities

Pupils are solely responsible for booking their DVSA practical driving test at a date, time and test centre suitable to both themselves and their instructor. Before booking any driving test, pupils must confirm the proposed date and time with their instructor to ensure availability, confirm the instructor's training vehicle will be available, and obtain the instructor's agreement that they are ready to sit the test. EveryDriver accepts no liability for test bookings made without prior instructor consultation. Booking a test without instructor confirmation may result in the instructor or training vehicle being unavailable, in which case no refund of test fees will be due from EveryDriver or the instructor.

The instructor has the absolute right to refuse the use of their training vehicle for a practical driving test if in their professional judgement the pupil has not completed all required lessons, is not considered ready or safe to sit the test, or has not met the required standard of driving. No refund is due in these circumstances.

7. BNPL (Klarna / Clearpay) Refunds

If you paid using Klarna or Clearpay and are entitled to a refund, the refund will be processed back through the respective BNPL provider. This may take up to 14 working days. Your instalment schedule will be adjusted by Klarna or Clearpay accordingly. Please contact your BNPL provider directly if you have questions about your repayment schedule following a refund. You must be 18 or over to use BNPL payment options.

8. EverySwap

EverySwap is a free introduction service and no payment is taken for test swap registrations. EveryDriver accepts no liability for DVSA test transfer fees, failed transfers or test date outcomes. Users are solely responsible for contacting DVSA directly to transfer their test booking.

9. Chargebacks & Fraudulent Claims

Before initiating a chargeback or payment dispute with your bank or card provider, you must first contact EveryDriver at info@everydriver.co.uk and allow 14 working days for the matter to be investigated and resolved. EveryDriver maintains comprehensive records of all bookings, communications, payments and transactions.

Chargebacks or claims found to be false, misleading or fraudulent will be robustly defended. EveryDriver reserves the right to report the matter to Action Fraud and the relevant police authority, pursue civil recovery proceedings to recover losses including legal and administrative costs, and seek private prosecution where appropriate. Initiating a false chargeback may constitute an offence under the Fraud Act 2006 and may result in criminal prosecution.

10. How to Request a Refund

To request a refund or cancellation email info@everydriver.co.uk with:

• Your full name
• Booking reference number
• Date of booking
• Reason for your cancellation or refund request

We aim to acknowledge all requests within 2 working days and to process eligible refunds within 14 working days.

11. Contact & Complaints

Cancellations & Refunds: info@everydriver.co.uk
Disputes: info@everydriver.co.uk
Re-test Claims: info@everydriver.co.uk
EveryDriver, Winchester, Hampshire

We comply with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. If you are not satisfied with our response you may refer your complaint to Citizens Advice consumer helpline or the relevant Alternative Dispute Resolution body.